Guardian Care

Let's check how your solar system is really performing

We'll record what your system was certified to do, then take live readings to see what it's actually doing today. You'll get a clear summary of what we find and anything that needs putting right.

1

Certified setup

What the system was registered to deliver

2

Live readings

What the meters show right now

3

Your summary

What we found and what to do next

Section 1 of 5 · Customer & visit

Customer & visit

Customer name

Representative

Customer email

Address

Postcode

Section 2 of 5 · Certified setup

Certified system setup

Number of panels

System size is worked out from this

Date system installed

The exact date on the MCS certificate — it sets the FIT contract length. Type DD/MM/YYYY or pick from the calendar

Expected annual generation (kWh)

The figure stated on the MCS certificate — everything is compared against this. Blank estimates it from the panel count

Section 3 of 5 · Changes since install

Has anything been added since install?

Any equipment added after commissioning changes the certified setup on record. Select all that apply.

Section 4 of 5 · Tariff & usage

Tariff & usage

Generation tariff (p/kWh)

Blank uses the rate typical for that install year

Export tariff (p/kWh)

Blank uses the standard 5p rate

Unit rate (p/kWh)

Pick a rate or type a custom one

24p 26p 28p 30p

p

Annual consumption

Roughly what the household uses

Low · 2,000 Average · 3,500 High · 5,000 Very high · 7,000

Exact annual consumption from a bill gives the most accurate grid buy-back cost

Section 5 of 5 · Smart meter & export

Smart meter & export

Do they have a smart meter?

Yes No Unsure

How is export measured?

Deemed (50%) Accurately measured

Does excess get stored or go to grid?

Stored (battery) Back to grid Unsure

—

SELF-USE

Estimated picture

What a healthy system of this size typically returns each year.

PER YEAR

—

kWh est.

GENERATION / YR

—

generation tariff

EXPORT / YR

—

export payments

Your system at a glance — in pounds

Total worth to you —/yr

Generation tariff payments—

Export payments—

Bill savings — free solar used at home—

—

How the energy typically splits

Used in the home—

Sent to the grid—

—

Estimated value since installation

—

Send the estimate to the customer

Send the estimated results

They can open it on their phone and follow along while you carry out the on-site assessment.

Estimate sent — they can follow along on their phone.

Section 1 of 3 · Meter readings

Meter readings today

Generation meter (kWh)

Total lifetime figure on the generation meter

Export reading (kWh)

From the smart meter — blank if unavailable

Import reading (kWh)

From the smart meter — what has been drawn from the grid. Blank if unavailable

Section 2 of 3 · Inverter & voltage

Inverter & voltage readings

Inverter generation reading (kWh)

Lifetime total shown on the inverter display or app — blank if unavailable

Voltage at the inverter

These readings drive what the system should best be recommended next

Under 235V 235V or above

Building the report

Comparing what the system should return against what the readings show.

Report · Part 1 of 4 · Verdict

—

What we found today

Report · Part 2 of 4 · Value comparison

Certified setup vs accurate setup — value per year

Certified

—

what it was registered to do

vs

Accurate

—

what it is doing today

Certified

Annual generation

—

Used in home

—

Sent to grid

—

FIT + export

—

Bill savings

—

Accurate

Annual generation

—

Used in home

—

Sent to grid

—

FIT + export

—

Bill savings

—

Projected to the end of the contract

—

Report · Part 3 of 4 · Findings

What we found today

Report · Part 4 of 4 · Advised update

The one update we advise

Advised update

—

Sent to the support team — they'll call within 5–10 minutes.

If this is left as it is

Left unresolved

—

Send the full report

Everything from today — the estimate, the readings, and the advised update.

Report sent to the customer and the support team.

System change check

Has any equipment been added or replaced since the original installation?

Changes to the original system setup must be recorded before its current protection status can be confirmed.

System updated

Your system no longer matches its original recorded configuration

Additional equipment has been added since commissioning, so the current protection and supporting records must now be verified.

Recorded changes

Electrical protection

Was surge protection installed or updated when the system changed?

Yes — protection was updated No — protection was not updated Unsure — no record available

—

If the system is left as it is

The position as it stands

—

This remains advisory rather than mandatory. It is raised because verified protection prevents interruptions to generation and keeps you covered for fault support if anything goes wrong.

Installer booking

Complete the system update

Your onsite representative will now arrange a qualified installer to verify the setup and complete the advised protection update.

Recommended update—

Property address—

Assigned representative—

Preferred appointment date

Type DD/MM/YYYY or pick from the calendar — up to 12 months ahead

Morning or afternoon

Morning Afternoon

Customer contact number

Sent — the certification team will call on 020 3621 1210.

Submitting the installer request

Recording the change and passing it through for scheduling.

Installer visit requested

The protection update has been added to your Guardian Care record. The support team will confirm the appointment and any final installation details.

System change recordedDone

Protection update advisedDone

Installer requestedDone

Guardian Care record createdDone

Assessment sent back to the grid

Your updated system record has been submitted to the grid network for registration against the advised update.

Summary

—

Priority action—

Next stepInstaller visit

Ongoing positionGuardian Care monitoring and updated system records

Ongoing energy care support

Everything that keeps the system protected, registered and watched over once the update is carried out.

First month Free

Then £69.99/mo

Cancel any time with 30 days' notice. Any engineer work is quoted separately before it begins.

Quick feedback

How was today's visit?

One tap is enough — it helps us keep the assessment useful and honest.

Rate the visit

Tap a star to rate

Anything to add?

Optional — what worked, what didn't

What happens from here

Each step is confirmed with you before it happens.

Set up your account

Create your password

This is how you'll get into your Guardian Care record — your readings, reports, alerts and engineer history.

Email

Password

At least 8 characters

Confirm password

Data protection

I agree that the details recorded during today's visit are stored by Guardian Care and used to build and monitor my system record, in line with UK data protection law.

Signature — type your full name

Setting everything up

Saving the record and notifying the teams involved.

Account created

Everything from today is saved. Now send it across.

Advised update—

System status—

Ongoing support—

Send the customer summary

The plain-English version — what we found, what we advise, and what happens next.

Sent to the customer.

Send full report to support team

The complete record — readings, findings, and the update to be scheduled.

Sent — the certification team will be in touch shortly.